How can we help?

Browse common questions below or send us a message. We typically respond within 24 hours.

❓ Frequently Asked Questions

General
What is FanForge AI?
FanForge AI is a free K-pop content platform with a caption generator, watch parties, community forums, news, quizzes, and guides for 20+ K-pop groups including BTS, BLACKPINK, Stray Kids, NewJeans, SEVENTEEN, TWICE, IVE, and aespa.
General
Is FanForge AI free?
Yes! The core experience is completely free — captions, news, community, quizzes, watch parties, and group profiles. FanForge Pro ($9/mo) unlocks premium features like custom reactions, unlimited watch party rooms, and priority support.
Billing
How do I cancel my FanForge Pro subscription?
You can cancel anytime through the Stripe customer portal. Click 'Manage Subscription' in your account settings or email support@fanforgeai.com and we'll handle it within 24 hours. No cancellation fees.
Billing
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Apple Pay and Google Pay are also supported. All payments are processed securely — we never see or store your card details.
Watch Party
How do watch parties work?
Paste any YouTube video URL, create a room, and share the link with friends. Everyone gets live emoji reactions, chat, fanchant guides, polls, and a clip & share engine. No account required to join — just pick a display name and you're in.
Watch Party
How many people can join a watch party?
Free watch party rooms support up to 50 viewers. FanForge Pro rooms support up to 200 viewers with additional features like custom reactions, poll creation, and a premium badge in chat.
Captions
Which K-pop groups are supported?
We support 20+ groups including BTS, BLACKPINK, Stray Kids, NewJeans, SEVENTEEN, TWICE, IVE, aespa, ATEEZ, EXO, LE SSERAFIM, TXT, ENHYPEN, NCT, GOT7, Red Velvet, ITZY, (G)I-DLE, MAMAMOO, and BIGBANG. More are added regularly based on fan requests.
Captions
Can I use FanForge captions on my social media?
Absolutely! All generated captions are free to use on any platform — Twitter/X, Instagram, TikTok, Threads, and more. Just click any caption to copy it instantly. We'd love a shoutout but it's not required.
Community
How do I post in the community forums?
Head to the Community hub or any group's fan page. Click "Start Discussion" or "New Thread," pick a display name, write your post, and submit. No account required — all posts are anonymous by display name. Be respectful and have fun!
Privacy
Is my data safe?
Yes. We don't require account creation for most features. Watch party chats and community posts use anonymous display names you choose. Payment processing is handled securely by Stripe — we never see or store your card details. We don't sell your data to third parties.
General
How do I report a bug or suggest a feature?
Use the contact form below and select "Bug Report" or "Feature Request" as the category. We read every submission and typically respond within 24 hours. Your feedback directly shapes what we build next!

📬 Still need help?

Can't find your answer above? Send us a message and we'll get back to you within 24 hours.

Message Sent!

We've received your support request and will get back to you within 24 hours at the email you provided.

Submit another request · Back to FanForge AI